Responsible gambling

Gambling can be an enjoyable form of entertainment when kept within personal limits. This page explains practical steps, tools and behaviours that help you play safely, recognise when play is becoming risky, and find support if you need it. If you ever feel unsure about your gambling, reach out for help — taking a break or asking for support is a positive step.

How to Gamble Responsibly

Responsible gambling starts with clear, realistic choices. Small, consistent habits make the difference between entertainment and harm.

Decide in advance how much money and time you will spend. Treat gambling like any other discretionary expense.
Only gamble with money you can afford to lose. Never use money needed for bills, rent, groceries, or savings.
Set both a loss limit and a time limit before you start a session, and stick to them no matter what happens during play.
Avoid “chasing” losses. Trying to win back money quickly often increases harm.
Keep gambling separate from coping with stress, loneliness, anxiety, or boredom. If gambling becomes a primary coping mechanism, consider stepping away and seeking support.

Warning Signs of Problem Gambling

Awareness of warning signs helps you take action early. Watch for changes in behaviour, finances and mood.

Spending more time or money than planned, or increasing bets to feel the same excitement.
Borrowing money, selling possessions, or using household funds to gamble.
Neglecting work, study, family or social commitments because of gambling.
Feeling restless, irritable, or anxious when trying to cut back or stop gambling.
Lying to loved ones about gambling or hiding activity to avoid questions.
Using gambling as a way to escape problems or negative emotions.

Tools to Help You Stay in Control

Our platform provides several practical tools you can use to manage play and reduce risk. Use them proactively, and combine them with personal limits for best effect.

Deposit and loss limits — set daily, weekly or monthly caps on how much you can add or lose.
Time limits and session reminders — set how long you can play and receive prompts to pause.
Time‑outs — a short, temporary break from your account to step away and reassess.
Self‑exclusion — a longer or permanent exclusion if you need an extended break from gambling.
Account activity statements — review your deposits, losses and session history to stay aware of spending patterns.

Setting and Managing Limits

Practical limit-setting keeps gambling within safe boundaries. Here are quick steps and tips you can follow today.

Decide realistic limits before you gamble, then set them in your account settings. If you’re unsure, start low and increase only after careful reflection.
Use pre-set controls rather than relying on willpower in the moment.
Consider removing saved payment methods from your account or using payment methods with built-in limits.
If you play with cryptocurrencies, be mindful that lower deposit floors can make it easy to add funds quickly — treat crypto deposits with the same caution as other forms of payment.
Remember: some verification steps, such as document checks, are required before withdrawals. Planning ahead helps avoid pressure to gamble while waiting for verification.

Self‑Exclusion, Time‑Outs and Other Breaks

If gambling is causing harm or distress, a break can help you regain perspective. Choose the option that fits your needs and situation.

Time‑out: a short, reversible pause to stop play for a set period and break the cycle.
Self‑exclusion: a longer break, often managed through your account or by contacting support. This can range from weeks to permanent exclusion.
Ask support staff to apply exclusion or restrictions if you cannot do so in your account area.
When you return, consider stricter limits and gradual reintroduction rather than resuming previous activity at the same level.

What to Do If You Need Help

Reaching out for support is a strong and effective step. Options include staff on the site, local services and health professionals.

Contact customer support via live chat or email to discuss limit changes, time‑outs or self‑exclusion. Ask for help applying tools if you are finding it difficult to change settings yourself.
Speak with a trusted friend or family member about how you are feeling — social support can be very helpful.
Consider professional advice from a healthcare provider or a gambling support service in your area. Counsellors can offer strategies tailored to your situation.
If you feel at risk of harming yourself or others, seek urgent medical or emergency support immediately.

For Friends and Family

Supporting someone who struggles with gambling requires compassion and clear boundaries. Your role is important but remember to protect your own wellbeing.

Approach the person calmly and without blame. Express concern and offer your support.
Encourage them to use account limits, time‑outs, or self‑exclusion and to seek professional help.
Avoid giving loans for gambling or covering losses — this can worsen the problem.
Seek advice for yourself from local support organisations, a counsellor or a trusted community service.

Safer Banking and Account Verification

Safer banking choices reduce the likelihood of impulsive deposits and help you stay in control.

Consider setting low deposit limits and a minimum cooldown period between deposits.
Remove saved cards or payment methods to create friction before you can deposit again.
Be mindful that different payment methods may have different minimums and processing times; plan withdrawals and verification steps ahead of time.
Verification (KYC) is typically required before first withdrawals. Keep identity documents secure and upload them only through your account area to complete checks promptly.

How We Support Responsible Play

We are committed to promoting safe play and to helping customers make informed decisions. If you need restrictions applied, or want guidance on tools and limits, our support team can help.

Support staff are available to explain responsible-gambling tools and to process time-outs or self‑exclusion requests.
We respect privacy when handling verification documents and when discussing any support or exclusion requests.
We encourage regular review of your play history and limits; small adjustments can make gambling safer and more enjoyable.

If you feel gambling is affecting your life, well‑being or finances, please take a moment to use the tools above or contact support. Asking for help is a positive and effective step toward regaining control.